Information about our Clinic

Q: What types of services are provided?
A: Treatment and prevention of disease and injuries from newborns to geriatrics. Care for the whole family including pediatrics, gynecology, sports and occupational medicine. Sports physicals and certified FAA exams are also offered. We provide selected in-office lab services, minor surgeries and procedures.

Q: What can I expect as a patient?
A: Patients at Chehalem Medical Clinic can expect to be seen by their provider in a timely manner. We understand that many of our patients commute out of town for work and therefore we provide extended hours in order to accommodate their needs. Appointments are scheduled for 15 to 45 minutes depending on need. Our providers and staff, work as a team with our patients to provide the best health care possible for each individual. When a patient becomes part of our clinic, they are treated with a holistic health approach. Our electronic medical records allow us to stay up-to-date with preventive health maintenance examinations.   We believe that, along with the ?Right? to Medical Care, each patient has a concurrent ?Responsibility? to take an active part in keeping themselves healthy.

Q: What if I need to have blood work done?
A: Laboratory services can be drawn at the time of appointment. Please notify us if you have a preferred laboratory of use. You can expect to be notified with laboratory results within the next few days, but many lab results are completed within minutes, allowing results to be discussed at that days appointment.

Q: What if I need  X-rays or other imaging studies done?
A: Imaging studies are typically scheduled at Providence Newberg Medical Center.  Please notify us if you prefer a different location.

Q: What if I need a refill?
A: Remember, in most cases, if you are out of refills then it is time for an appointment.  We attempt to schedule rechecks at reasonable intervals, and ask that you be seen prior to refills to maintain your health and prevent wasted prescriptions.  If is not time for another appointment, please call your pharmacy to get a refill. They will request a refill.  Your understanding of your prescription benefits will assist us in maintaining your costs as low as possible. 

Q: What if I need to be seen by a specialist?
A: We are trained and equipped to handle 90% of your medical needs.  If our evaluation indicates you require consultation, we refer to the appropriate specialist and assist in scheduling the referral. In some cases, insurance policies have preferred providers. It is helpful if you have your insurance information on hand so that we can assure you are being referred to a designated preferred provider.

Q: Are you accepting new patients?
A: Yes, we are currently accepting new patients and accept most insurance policies, to include:
-Providence Health Systems
-Blue Cross/Blue Shield/Blue Choice
-Lifewise,     -Managed Healthcare Northwest
-United Healthcare,     -ODS,     -Great West,   
-Aetna,    -Cigna,     -Healthnet,     -CareOregon
?and most new Worker''''s Compensation cases 

Clinic Policies and Procedures

Appointments
? We offer extended hours to accommodate our patient?s busy schedules.
? We save some appointments every day for urgent visits.  Call early and be flexible.
? We attempt to satisfy patient?s needs, but ask that you respect other patients and staff.
? We try to remind patients, but you are responsible to remember your appointment.

Missed Appointments
? Life happens.  Please call and let us know.
? We reserve the right to bill patients for appointments missed without a call.
? If a new patient does not show, no new appointment will be scheduled.
? For established patients, three missed appointments may result in further action.

After Hours
? For life or limb threatening emergencies, call 911.
? For urgent problems, call the office phone 24 hours a day for the ?on-call? provider, prior to going to the emergency room.
? Please respect our free time and that of our on-call providers by saving non-emergent questions for calls during office hours.

Payment
? We bill insurance for covered services
? Copays, deductibles and charges not expected to be covered by insurance are due at the time of service, unless other arrangements are made prior to services.
? We accept cash, checks, Visa and Mastercard.